I have a Sound Blaster Live USB external sound card (# SB0490) that I have. Creative Support is ignoring me, and my request for their forum.
I recently upgraded to Windows 10 from Windows 7.Upon doing so my 5.1 surround sound home theater system is no longer working. It is a Samsung CT-5550 Home Theater System.I am using an Optical cable from my Home Theater system into the back of the motherboard.I have installed Realtek's Windows 10 driver, Gigabytes Windows 10 driver, the driver that came with my motherboard, that previous worked on Windows 7 and fiddled with all manner of settings between all of them and nothing. It is not working.When I set the output to 5.1 and run a test, it tells me Test Tone failure.The highest output I can get is 2.1 channel @ 48hz.
I can get 2.1 @ 92khz but it's spotty. The curious thing is, when I test the Encoded option for Dolby, it works. I can hear it out of all speakers.Please someone, anyone, fix this for me.For reference, here is what I'm looking at.This is my speaker system.When I test the Encoded Format Dolby Digital, the test runs through all the speakers and I can hear the tones.Dolby Digital Plus is listed as 'On' but for some reason did not show in screenshot.This is what I get once I set both Realtek control panel and default format to both 5.1 channel surround sound and run a test.All is set as it should be, it's just not working. I will jump in here, if I may.My system is a Lenovo All-in-one C560 with onboard Realtek sound.After upgrading to Win10 I purchased a Creative Sound Blaster X-Fi Surround 5.1 Pro R2 USB device and now fall foul of this bug. I haven't seen this device mentioned in this thread up to Aug 17th.My SB device is connected to a capable amplifier via SPDIF Optical. The Creative device was recognised by Windows when I installed it and I have subsequently downloaded their official Win10 driver pack.The Creative drivers install two Windows playback devices.
A 'Speaker (SB X-Fi Surround 5.1 Pro)' and an 'SPDIF-Out (SB X-Fi Surround 5.1 Pro)'.If I attempt to use the latter at all then I get no sound and I get an error 'Failed to play test tone' in the Sound applet. If I use the former then I only get 2 channel sound, even though Windows is clearly trying to output to all 6 speakers in the testapplet.RogerYup, that's pretty much where we are sitting.I have a question for you.
Can you run an HDMI cable instead? Does that work for you? The Creative drivers install two Windows playback devices.
A 'Speaker (SB X-Fi Surround 5.1 Pro)' and an 'SPDIF-Out (SB X-Fi Surround 5.1 Pro)'.If I attempt to use the latter at all then I get no sound and I get an error 'Failed to play test tone' in the Sound applet. If I use the former then I only get 2 channel sound, even though Windows is clearly trying to output to all 6 speakers in the testapplet.For my setup, the 'Speaker (SB X-Fi Surround 5.1 Pro)' is used for analog connections - which is what I am using for the time being until this mess is fixed. There should be 4 analog outputs on your sound card right next to the optical out. Oh, and if youdidn't already know, DDL only works on optical cables, unfortunately.
But at least you'll have 5.1 via analog. A general ETA on the fix would be nice, if at all possible.I actually held off installing Win10 until my SB1095's drivers were released, guess I didn't need to. Oh well.I'm not a microsoft hater, but they do deserve it sometimes, I refer you to thisyou're gonna be a giant monopoly, I expect excellence.p.s.
I didn't mean to reply to you in particular Cadastral.Ah here we go again. I posted in that thread years ago and to this day I am still required to use the 'hacked' dll files if I want DDL in games using XAudio2.Not surprisingly, I don't advise waiting for Microsoft to fix this latest issue:)I went straight back to 8.1 when I found out about it.
Yup, that's pretty much where we are sitting.I have a question for you. Can you run an HDMI cable instead? Does that work for you?The Lenovo has HDMI out. But I am using it to drive a second monitor;-)The Creative SB does have analogue outputs that I can use when I've cobbled together a set of audio cables (my amp has 5.1 analogue inputs, of course). I hadn't tried them when I posted but I should be able to piece together the combination of splittersand un-splitters from my old cable collection.Quite apart from dusty cables, this will be bypassing the amp's decoding engine, so I hope it'll be strictly temporary!
John from MS posted in another thread on this issue (on the 29th - i.e.
DriversThe most important part is you have to be in XP compatible mode and using Admin rights. If you do not do this no driver will work. To be in XP Mode you right click the driver you are installing and then select troubleshoot, then select XP Mode. Remember you must be in the administrative mode for the desktop and not your user sign in.
Windows 7 defaults to user mode when you boot into it.You also must disable your other sound device whether it is on board or another card for this to work as Windows 7 reads both cards so there will be a conflict. Because of the age of this external sound device along with Creative lack of making new drivers for it there is a problem. Creative has a very bad problem keeping its drivers up to date even the new ones.I only did this just to test Windows 7 compatibility modes to see if they actually work with older hardware. Thanks for your assistanceOk I will login as Admin & I am familiar with compatility - so this will be ok.
The problem is I don't thik I have the correct drivers and there are so many diffren ones online. Can you please assist here and direct me to the driver you tested?If I get this right I think there will be a lot of happy owners of the Extigy - I have found a lot of online forums with similar problems with no solution - this seems to be the 1st one. Let's hope we can get it right with a nice tutorial for people.